Return Policy
All returns are submitted electronically through our returns page. No returns will be accepted via phone, text, or email.
There are no returns for Closeout Items, Special Order Items, Decals, Hoods, Chassis, Frames, Fenders, Tunnels, Windshields, Electrical Parts, and Safety Equipment (avalanche bags, transceivers, etc.) so please take extra care when ordering these items. If returning an item for monetary refund, there will be a 20% restocking fee on all items including clothing unless specified otherwise by one of our representatives. Restocking fees will NOT be charged if clothing is exchanged for a different size or style. Parts and accessories must be in original unopened package to be eligible for return. Clothing items must have all tags and labels attached and be in new condition. Clothing items that require cleaning (examples: pet hair or smoke smell) will be charged a cleaning fee or may be denied the ability to return. No returns accepted after 15 Days.
Within 1 business day of submission or a return request, Country Cat will review the request and contact you with further instructions. No item(s) are to be returned until return has been approved and you are instructed to do so by a Country Cat representative.
Shipping of items returned is the customer's responsibility. Shipping labels can be purchased at your local Post Office, FedEx Store, UPS Store, or an online service like www.pirateship.com.