Return Instructions

Completing a return is fast and easy!  Follow these simple steps to start a Return Authorization.

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1. Go to the returns page.  There are 3 ways to get to the returns page.

  • Clicking the Returns link under Customer Center at the bottom of any page.
  • On the Contact Us page click the "Start Return" button.
  • If you have an account, log in and click the "My Returns" link
2. Enter your order # and email used when the order was placed and click next.
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3. Click "Request Return Authorization" and select the item(s) you would like to return.  Be sure to verify the quantity you would like to return as well as select a value for reason, condition, and resolution.
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4. Add additional comments and attach a file if needed.
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5. Read and accept the returns terms and conditions.
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6. Submit your request.
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Within 1 business day of submission of this request, Country Cat will review the request and contact you with further instructions.  
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No item(s) are to be returned until return has been approved and you are instructed to do so by a Country Cat represenatative.
Categories: Knowledge base Returns and Exchanges
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